James Frew, an integrated property services company in the UK, has significantly improved customer appointment completion rates using Descartes Systems Group’s customer engagement platform. The deployment of Descartes’ solution has led to a 4.1% increase in scheduled social housing service appointments and a 3% rise in private service appointments. This improvement translated into a 4.6% cost saving by reducing the need for repeat appointments. The company has streamlined its operations through automated SMS messages that update customers about their service appointments, leading to higher efficiency and better customer service. Descartes’ platform integration allows customers to confirm, reschedule, and track their appointments in real-time, minimizing no-access rates and reducing follow-up calls. Gordon Mack, Head of Operations at James Frew, and Gary Taylor, VP Sales, EMEA at Descartes, both lauded the measurable benefits of this technological adoption.
Property Services, Technology Solutions,United Kingdom, Global
https://finance.yahoo.com/news/james-frew-increases-customer-appointment-104500264.html?.tsrc=rss