Community Support Contact Details

Community Support Contact List – A selection of services and contact details that may be of use to you during this time


Suffolk Cruse Bereavement Care are operational, supporting clients by telephone.

Contact Line number is 01473 230888.

E-mail for support is

Website …

Cruse National Helpline 0808 808 1677


Disability Advice North East Suffolk are continuing to offer advice and support to anyone with a disability and/or long-term health condition and their carers. Amongst other things they are still able to provide phone appointments to assist with welfare benefits claims and issues.

If you, or someone you know, needs us please phone on 01502 511333 and leave a clear message including a contact phone number. Alternatively you can contact us by email at The answerphone and inbox will be monitored daily and someone will respond to your message.


The Alzheimer’s Society can answer questions about dementia and help people who might find it difficult to follow the NHS advice about coronavirus.

•          Call the Dementia Connect support line on 0333 150 3456.

•          Visit the website for the most up to date information and advice.

•          Join the online community Talking Point to connect with others affected by dementia in a similar situation.

•          Use the Dementia Connect online support tool to find dementia information and support that is right for you.

Hearing or Sight Loss

If you are contacted by anyone with a sight or hearing loss who are finding it very difficult to deal with the Covid regulations and the effect on their daily life Sensing change is a good organisation to put them in contact with.

Sensing Change provides a range of services to adults with sight or hearing loss.

Sensing Change, Stone Lodge Community Centre, Hawthorn Drive, Ipswich, Suffolk IP2 0QY Email:

Text: 07739 249056

Fax: 01473 263029

Minicom: 01473 604345

Phone: 01473 260030

Drug or Alcohol Users

Turning Point – support for anyone with drug and/or alcohol problems

Telephone: 0300 123 0872


Alcoholics Anonymous (AA) – AA meetings have moved online, and details can be found on the website. The local and national helplines are available 24 hours a day, 7 days a week to provide support to anyone struggling with their alcohol use.

National helpline: 0800 9177 650

Local helpline (Suffolk excluding Waveney): 01473 212224

Local helpline (Waveney and Norfolk): 01603 621128


Narcotics Anonymous (NA) – NA meetings have moved online, and details can be found on the website.

Helpline: 0300 999 1212 provided 10am-midnight, 7 days a week

Other Support Services 

Suffolk Family Carers – support for anyone caring for a loved one with drug and/or alcohol problems

Telephone: O1473 835477


Katie Read from Suffolk Family Carers and the Connected Communities social prescribing project are launching with Suffolk Family Carers. Below is a little paragraph from Katie to introduce herself and a little bit of information about the project and a leaflet attached for you to have a look at.  It’s a fab project and one which we can hopefully have huge impact for those that need this excellent service.

“My name is Katie Read and I am a Community Connector working in your area for the Connected Communities Project.  Connected Communities is a new social prescribing project available in various rural areas of East Suffolk. As Community Connectors we work with anyone over the age of 65 to support them with issues such as isolation, low mood, long term health conditions, life events such as separation or bereavement and array of other issues. We offer one to one meetings (currently over the phone) to discuss what matters to the individual and support then to come up with a plan to improve their situation. We link them to other services within their local community and support them to take the next step to improving their wellbeing. We also have our own mobile vehicle which allows us to travel to the most rural areas of Suffolk and provides a safe meeting place for discussion”

You can contact Katie directly at